Contact Center Suite
PreVisor’s Award-Winning Contact Center Solutions Drive Results
When it comes to assessments for Contact Center roles, everyone talks about being the best – best service, people, and performance. But not every assessment provider covers all the roles you need to assess for. Instead of going from one assessment provider to another, PreVisor’s award winning Contact Center Suite allows you to save time and money by investing in one provider to hire the best. With full access to 11 pre-packaged job solutions, designed to help you hire the best employees at each level to meet your customers’ needs, PreVisor’s Contact Center Suite is your one stop, full service offering.
JOB SOLUTIONS
- Contact Center Agent
- Contact Center Agent – Advanced
- Contact Center Manager
- Contact Center Team Lead/Coach
- Business Retention Agent
- Collections Agent
- eChat Support Agent
- At Home Agent
- Sales Agent
- Service and Sales Agent
- Technical Support Agent
RESULTS
- Contact center hangs on to agents and nearly $5 million dollars in reduced turnover costs
- "Super Agents" show 35% improvement in average handle times and 200% higher quality
- 31% reduction in turnover for inbound contact center representatives
- Agents completed 8% more calls and resolved customer issues 10% faster
- Outbound Sales Associates convert 107% more sales calls
- High scoring agents sell $18,000 more per person per year
- Reservation agents boost sales by $1,000 a day
- More results…
CASE STUDIES
WHITE PAPERS
For a full list of PreVisor assessments, please call 1.800.367.2509 or visit our online test catalog.